FAQ

Domestic Orders

You should always register your account under the home address and you could opt for a different delivery address. 

At present, we do not deliver to P.O. addresses.

You will receive a tracking number along with the name of the courier company once the order is shipped from Canada. Then, you should be able to track your package at all stages until its delivered to you.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello.loboworldwide@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Lobo Worldwide Inc., we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Kindly refer to our shipping policy at the bottom of this page for the shipping timelines

Shipping/delivery fees depend on the item you’ve ordered and the country where it’s being delivered.

Please refer to our Shipping Policy at the end of this page for more details.

We reserve our right to cancel any order.

We typically will cancel orders if the product is out of stock, or if you’ve asked us to cancel.

Please accept our apologies if your order is canceled due to an issue at our end. Its possible that the store was out of stock in the item you purchased. As a result, we cancelled your order and issued you a refund.

We’ll always offer an alternative product or process your refund in full (if you do not want the alternate product), as quickly as possible.

There is no stipulations on minimum number of orders

In the case of Canada, there are no restriction on the maximum number of orders per shipment. 

We accept the following credit cards:

American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.

The payment is processed after you have placed the order.  

You can browse and add items to your cart without adding a credit card. When you are ready to place an order, you will be asked for a credit card to secure payment. Your credit card is then automatically saved to your profile and can be used for future purchases. After you have processed your order, you have the option to delete the credit card without affecting completed orders by navigating to Payment within your profile.

Your card will be charged once your order is placed.

The prices of your basket items are subject to sale/deal expiration date (if any). That’s why it’s best to place the order as soon as you add them in your shopping cart.

You cannot cancel you order if it has already been processed and shipped. However, there is no fee for cancelling your order, if it’s in process. Please connect with us via our email Lobo Worldwide Inc. We will do our best in resolving any issues pertaining to your order request.

Please contact us through our email at Lobo Worldwide Inc. We will do our best in resolving any issues pertaining to your order request.

We don't offer any gift cards online. However, if you have a gift card that is accepted under one of the payment methods that is listed above, you could use it for processing your payment.

We appreciate your gesture; however, we do not accept any tips, as we work with third party logistics provider and they are not employees of Lobo Worldwide Inc. However, please feel free to provide us with your positive thoughts either via your feedback or review.

Please allow some colour variation to occur as the colour may look slightly different on your monitor. We cannot be held responsible if your monitor shows a different colour.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via Lobo Worldwide Inc with the details. We’ll respond within 48 business hours.

The return should be in “same” condition that you have received, in its original packaging with all labels attached.

Please refer to the Refund Policy at the end of this page for more information.

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email.

We aim to process refunds within three days after receiving the item at our warehouse, but it can take a few days for your bank or credit card provider to process the refund into your account, or onto your card.

Please refer to our Refund Policy at the bottom of this page to see if your product qualifies for a refund and the process to receive a refund. 

Domestic Orders

We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 10 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed.

International Orders

We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 20 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed

You can email us at: Lobo Worldwide Inc. or you can connect with us on any of our social media platforms @loboworldwideinc

For customers who wish to provide feedback or ask questions related to accessibility, they can contact us at Lobo Worldwide Inc.

Currently, we sell products only in Canada, US and India.

*There are plans to extend to other countries and the information will be posted on our website as we commence servicing new countries.

At present, we have only one office which is located in Ontario, Canada.